Content

• Steps
• Method 1 of 3: Use one of the official contact methods
• Method 2 of 3: Use the Xbox Support Forum
• Method 3 of 3: Call Xbox Support
• Tips
• Warnings

If you have any issues with Xbox Live or questions about the services provided, you can contact Xbox Live Support directly for assistance or a live chat with an expert. Review the information in this article and learn how to contact Xbox Live Support.

Steps

Method 1 of 3: Use one of the official contact methods

1. 1 From the Xbox home page, go to the “Contacting Support” section at http://support.xbox.com/en-US/contact-us.
2. 2 Choose the category that best suits your specific situation or problem with Xbox Live. You will be presented with four options: “Xbox 360,” “My Account,” “Xbox on Other Devices,” and “Billing”. For example, if you need to cancel your subscription, you must select “My Account”.
3. 3 Select the “Xbox Live” category.
4. 4 Go to the section that best describes your Xbox Live issue. For example, if you're having a network problem on Xbox Live, select "Network Connections." The page will refresh and you will be offered a choice of several options for the communication method.
5. 5 Select the contact method you prefer to consult with an Xbox Live support representative. Common methods of communication include live chat, support forums, official Twitter support, and phone calls.
6. 6 Follow the prompts to contact your Xbox Live support representative. For example, if you select chat, then you will need to log in with your username and password, while when you select a contact via Twitter, you will be redirected to the official Xbox support account on Twitter.

Method 2 of 3: Use the Xbox Support Forum

1. 1 Visit the Xbox Support Forum page http://forums.xbox.com/.
2. 2 Select the “Xbox Support Forum.”
3. 3 Select the subsection that best suits your problem. Here you can find the item you need: “Networking Hardware Information”, “TV Hardware Information”, “Xbox 360 Support”, “Xbox on Mobile Devices Support” and “Xbox One Support”.
4. 4 Browse the list of topics and select the thread you want. For example, if you're having trouble connecting your console to Xbox Live, the topic “Connecting to Xbox Live” might work for you. Here you will find all the troubleshooting information.
   • If there is no suitable topic for your problem, then you can independently submit the question for discussion on the forum, having previously registered in your account. Other Xbox Live users or support representatives should respond shortly.

Method 3 of 3: Call Xbox Support

1. 1 Call Xbox Support at 1-800-469-9269. The Xbox Contact Center is open Monday through Friday, 9:00 am to 5:00 pm ET.
2. 2 Follow the prompts from the Xbox Contact Center, you will have to press the number “0” six times in a row.
3. 3 Wait for the Xbox Contact Center worker to respond. In most cases, the average waiting time is 23 minutes. ...

Tips

• According to users who frequently contact Xbox Live support, chat is the fastest way. To use this communication option, follow the instructions given in method 1 ..
• Before contacting Xbox Live Support, try resolving the issue yourself by visiting the Xbox Support Forums at http://forums.xbox.com/xbox_forums/xbox_support/default.aspx. In most cases, you will be able to fully figure it out yourself without the need to communicate with the support team.

Warnings

• At the moment, Twitter is the only social network that can be used to contact Xbox support. Despite the fact that the Xbox has an official Facebook account, with it you will not be able to communicate with representatives of the company, or even just send them a message.