Content

• To step
• Part 1 of 3: Dealing with hotel staff on site
• Part 2 of 3: Continue the complaint after the hotel
• Part 3 of 3: Sharing your complaint with others

Complaints about a hotel can and should be addressed to management if your experience did not meet expectations. If you were not staying at a luxury hotel, you can address the complaints directly to the hotel's employees, such as a receptionist or manager. If the hotel is part of a large chain, you can also address the complaint to the general managers. While you may not be able to resolve the issue during your stay, the hotel may offer some form of compensation, such as a few free nights. By dealing appropriately with the hotel staff, by continuing your complaint and by sharing your dissatisfaction with a wider audience, you will be able to bring the complaint to the attention and the first step will be taken to resolve it. correct the problem.

To step

Part 1 of 3: Dealing with hotel staff on site

1. Talk to the receptionist. Your first step in making a complaint about a hotel stay is to talk to the person at the hotel reception. This person will act as the initial point of contact to file a formal complaint and receive any form of rectification. You can do this during or after your stay at the hotel.
   • Confront the receptionist in a calm and friendly manner. Say, "Hi, I stayed in room 304 last week and experienced problems during my stay."
   • Explain your problem clearly. For example, say, "During my stay, bed bugs infected my suitcase."
   • Explain what would satisfy you. Be realistic about what you expect from the hotel to make up for it. Rather than requiring the hotel to compensate you for replacing your wardrobe (you can't prove the allegation, after all), ask for a refund of your stay and / or vouchers to use in the future.
   • Avoid interrupting the person when they answer. Always listen carefully until it is your turn to speak.
2. Ask for the manager on duty. If the receptionist is unwilling or unable to rectify the problem, ask to speak to a manager. Very often, managers have the ability (and the knowledge) to rectify a problem that other employees fail.
   • Kindly ask for the manager on duty. Say something like, "Thank you very much for your help, but I would like to speak to a manager."
   • If you are not on site, call the facility and ask to speak to the manager.
3. Ask to speak to the general manager. After speaking with the duty manager, you may feel that you need to pursue your complaint further. Ultimately, the general manager should hear from you and take steps to resolve the issue.
   • Kindly ask the manager or staff member for the general manager's contact information.
   • The employee or duty manager may be reluctant to provide you with the general manager's contact information. Make sure you are friendly and push until they give in. Continue to follow up on initial phone calls or requests for this information until someone gives you the general manager contact information.
   • Explain the nature of the problem to the manager. Be friendly and compliment customer service when appropriate. Insist that you are displeased and that you believe the problem should be addressed in a different way.
   • If you are dealing with a large chain, such as Hilton, it may be easier to find a manager who is willing to listen to your complaint. Smaller chains or independent hotels may listen, but are less likely to offer some form of compensation.

Part 2 of 3: Continue the complaint after the hotel

1. Contact the business entity, if there is one. If the staff in the hotel is unwilling to help you, cannot help you, or if you are still dissatisfied, you can contact the umbrella corporate entity. As an entity responsible for brand awareness, the people in a company's office may find it easier to respond to customer complaints.
   • Search the internet for the company and see if you can find the contact information.
   • Send an email or letter to the right person. Make sure to stay friendly and explain the problem clearly.
   • Call the business entity and ask for customer service or customer complaints department. Be kind and explain the problem clearly. Say something like, "Hi, I was a guest at your hotel in Ghent. I was extremely disappointed with the service and the cleanliness. I feel like I've been benefited. "
2. Contact the person with whom you booked the hotel. If you booked the hotel through a reservation website, you may be able to address the complaint directly to that company.
   • Be ready to wait on the phone for long periods when contacting the customer service of a reservation website.
   • Make your complaint clear.
   • Have your transaction number or receipt ready.
   • Be able to provide evidence such as photos, police reports or the names of customer service representatives at the hotel.
   • Be prepared that the hotel or reservation websites often fail to respond to customer complaints. This is due to the large volumes and the small profit margins on individual trades.
   • If your reservation company cannot resolve your complaint, your last resort is to post a negative review about the hotel in question on a website.
3. File a complaint with a relevant government body. Depending on your complaint, you may consider contacting the relevant government body. Government agencies will be able to help you with the problem and take the necessary steps, as their job is to monitor public agencies.
   • If your complaint is about a health or hygiene problem, please contact the local Ministry of Health.
   • Consider contacting an umbrella department for hotels and restaurants. If your complaint is serious enough, the representative can investigate the hotel in question.

Part 3 of 3: Sharing your complaint with others

1. Post a review on websites. You can also share your complaint with people on the internet. To do this, you can write reviews on popular sites to record trips and overnight stays. This will allow your complaint to reach a relatively wide audience.
   • In a word processing program, write a short review of no more than a hundred.
   • Post your review on websites such as Yelp and TripAdvisor.
   • Search the internet for websites to book trips and overnight stays. Post your complaint on multiple relevant websites to reach more people.
   • Note that some review websites have complex relationships with hotels and reservation companies. They can censor or remove your complaint.
2. Submit a complaint to a consumer complaint website. If you share a complaint with other people through travel websites and you are not satisfied with this, choose to file a complaint with a consumer website such as Testaankoop.
   • Submit a complaint to testaankoop.be.
   • Write a complaint on the Business Bureau website at www.bbb.org.
   • File a complaint with the relevant organizations near or in the region where the hotel is located. This way you can notify people in the area of ​​the problems or the bad service you have received.
3. Tell friends and acquaintances. You can also share your bad experience with friends and acquaintances. This is particularly important if you are complaining about a nearby hotel where friends or acquaintances often stay overnight.
   • Share your experience if someone you know is considering choosing that hotel.
   • Don't overdo your experience.
   • Avoid personal attacks on hotel employees.