How to use the services of a car valet

Author: Sara Rhodes
Date Of Creation: 17 February 2021
Update Date: 1 July 2024
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Ace Valet Service Basics
Video: Ace Valet Service Basics

Content

Have you ever wondered how to properly leave and collect your car at the car park? Inappropriate behavior can lead to poor service and difficult dialogue between you and the valet.Take note of these steps to ensure you receive good service.

Steps

  1. 1 Note. The first reason customers receive poor service from an employee is because they are oblivious to how the system works. The valet drivers and doormen have 2 goals, to serve you making a good impression, and to quickly transport cars to and from the loading area. If they can't get cars off quickly, customers become easily annoyed and frustrated and get a bad first impression of the establishment (such as a restaurant) and won't tip. You may be caught off guard in the hasty valet service, but this should not be mistaken for rudeness. So pay attention to what other people are doing and what the valets are asking you to do. Very often, visitors form a crowd on the side of the street. This requires a lot of attention from the valet as well as from the visitor.
  2. 2 Approach the loading area. Drive slowly in the loading area and stop behind the vehicle in front of you. Don't get out of your car until the employee opens the door for you. Very often the valet will want you to pull yourself forward or move to a different position in the loading area before exiting the vehicle. Watch for signals from the valet.
  3. 3 Get out of the vehicle. It should be the valet's responsibility to open the doors for the passengers first. However, sometimes time and circumstances do not allow it to be done. Make your own decision about whether the valet can perform this service. If there is a lot of traffic and only one or two parking lots, this cannot be done. When you get out of your vehicle, listen carefully to instructions from the valet about prices, closing times, and how to return your vehicle. These details are very important. Some parking services may stop earlier than the restaurant and leave your car where it is convenient for you to pick up. If you're not listening, you might have to park your car overnight and pay an extra fee.
  4. 4 Report any problems with the vehicle to your valet. You don't have to consider every detail of a car's performance, but if the door only opens a certain way, or the alarm is finicky, most valets will appreciate this information.
  5. 5 Take your car. When you are ready to pick up your vehicle, hand your ticket to the closest valet (also known as the “doorman”) or the valet who asks for it. Typically, one or two valets drive cars across the driveway, while others give out the cars. You can slow things down by giving your ticket to the wrong person. Once again, don't confuse vanity with rudeness. Generally, valets are more under pressure when customers leave than when they arrive.
  6. 6 Keep track of your car. When you see your car, gather your company and go for a walk. This is the most common time to tip. Valet usually share the tip equally. It usually doesn't matter who you tip. If you pay, as a rule, this money goes to them.
  7. 7 Back up carefully. Watch out for other traffic, as well as for service personnel. Be aware of your surroundings.

Tips

  • Be kind and polite and you will generally receive good service. If you want more than a standard service, just ask. A polite customer will receive more attention than expected.
  • Free valet does not usually mean free. Tipping is still expected unless there is a sign clearly indicating that tipping is not required (which is sometimes the case in large hospitals). If the service is free, a tip of $ 5 to $ 10 is appropriate.
  • If you pay for the service, the tip still needs to be paid, typically between $ 3 and $ 10, depending on the level of service and the atmosphere of the hotel, restaurant, etc.
  • If you want to be like a VIP, don't expect it to be cheap. It usually takes at least a couple of visits before this status is established, while the tip is mostly (typically $ 20 to $ 50) to be remembered and recognized. Even celebrities can get bad service if they're not willing to tip.
  • Be patient, especially if the maid is busy. It's okay to wait more than 10 minutes during a hustle and bustle.
  • If your vehicle comes with primary and secondary keys (for example, on many Toyota sedans), disable the trunk release remote and close the glove compartment with the primary key, then give the extra key to the valet. This key cannot open the trunk or glove compartment, which can prevent the valet from invading your privacy.
  • If you are unfamiliar with your surroundings, drive slowly to see how the servants are working, so that you are ready when you step into the loading area.
  • Make sure to pick up everything you need from your vehicle before being driven off. This includes cigarettes, cell phones, and wallets. The valets will usually work on your car and get these parts for you - but remember to tip if you require it.
  • Oftentimes, giving your ticket to the waiter before you leave will save you time while you wait outside for your car.

Warnings

  • Do not leave your car on the street unless told to do so. Often this is a traffic violation that must be held accountable.
  • Always leave your car keys with valets if your car is parked in their area. Even if you're only going to be at the parking lot for five minutes, you may need to move your car if they can't get it. When you leave your car in a parking area without giving the valets the keys, you can cause problems and increase the time for everyone else trying to check in.
  • Watch out for other traffic when walking in the loading area or near the street.
  • Rude behavior on your part can put one of your most valuable possessions at risk of abuse or damage. If you have any complaints, please report them to the manager. Usually they can resolve any issues you have.
  • Don't expect to drive your car home if you're drunk. It is against the law for a valet to give you the keys if you are drunk.