Content

• Steps
• Advice

Currently, most mobile plans come with mobile data that is usually transmitted over the mobile network. You can surf the web, download music, stream videos, and do things that require an internet connection. Mobile data can be turned on and off to avoid exceeding monthly limits.

Steps

1. 

   Open the Settings app. You can find this item in the App Drawer or on the Home screen. The icon will look like a gear.

2. 

   
   
   Click the "Data usage" option. This item is at the top of the menu.
   • Older versions of Android may have a "Mobile Networks" option.

3. 

   Tap the "Mobile data" slider. This will change the mobile data to the ON position. On older Android versions, check the box "Data enabled".
   • Note: Mobile plan will support mobile data to activate it. You will also need a mobile network to use your mobile data connection.

4. 

   
   
   Check the data connection. Next to the signal reception towers in the Notification bar, you can see the line "3G" or "4G". Note that not all devices display this when the data connection is on, so the best way to check is to open a web browser and try to access a website. advertisement

Troubleshoot

1. 

   
   
   Make sure Airplane Mode is disabled. Airplane mode turns off your mobile data connection. You can turn Airplane Mode off from the Settings menu or by pressing and holding the Power button and pressing the Airplane Mode button.

2. 

   Check while roaming. Most devices turn off data by default if you are roaming outside of network coverage. This is because roaming data charges are often much more expensive than your carrier's data. If you need a data connection while roaming, you can activate it.
   • Open the Settings app and select "Data usage".
   • Press the Menu button (⋮) in the upper right corner.
   • Select "Data roaming".

3. 

   Make sure you don't exceed carrier data limit. Depending on your mobile plan, you will have a hard limit for data per billing cycle. If you exceed this limit, your mobile data connection may be adjusted or stopped completely.
   • You can track your mobile data usage in the "Data usage" menu, however the limits from your service provider are not displayed.

4. 

   Restart the device if the mobile data network cannot be connected. If you've checked everything out but still don't have a data network connection, a quick boot should fix the problem. Make sure the device is completely powered off, then reboot the device.

5. 

   Contact your carrier's customer service department to reset the APN settings. The device connects to Access Point Names (APN) when it receives a data network. If these APNs have changed, you will not be able to connect to the network. Contact your carrier's customer service department for the appropriate APN reset.
   • You can adjust the APN settings by opening the Settings app and selecting "Mobile networks", then tapping "Access Point Names". On your old phone, the "Mobile networks" option might be located under "More ..." in the Settings menu.
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Advice

• You can access the "Data usage" section from the Notification bar. This depends on your device and carrier.