Content

• To step
• Method 1 of 2: Using an iTunes backup
• Method 2 of 2: Using recovery mode

Have you entered the wrong access code too many times? Then your iPhone will be blocked. This article explains what to do to regain access to your iPhone.

To step

Method 1 of 2: Using an iTunes backup

1. Connect your iPhone to a computer with iTunes installed. When you see the message "iPhone is locked - connect to iTunes" on your screen, connect the iPhone to a computer where you have backed up your data.
   • This method of connection will only work if you have backed up your iPhone in iTunes and you know the iPhone passcode.
2. Open iTunes. Normally, iTunes will start automatically when you connect the iPhone to the computer. If not, click the iTunes icon on the Dock (macOS) or search for iTunes among your programs in the Start menu (Windows).
3. Click on the iPhone icon. The icon is at the top left of iTunes, just below the menu bar.
4. click on Synchronize. iTunes will now ask you for your passcode.
5. Enter the access code and click on To recover. That will restore the iPhone to the last backup you saved in iTunes.

Method 2 of 2: Using recovery mode

1. See how many minutes you have to wait before you can log in again. Only then can you try to log in again.
2. Enter the correct access code. If you don't remember the passcode, continue with the next steps.
3. Connect your iPhone to a computer with iTunes installed. To do this, use a USB cable that is compatible with an iPhone.
4. Perform a forced restart. The steps to perform a forced restart vary by model:
   • iPhone X, 8, and 8 Plus: Press and immediately release the Volume Up button. Then press and release the Volume Down button. After that, press and hold the button on the right side of the phone until the iPhone reboots into recovery mode.
   • iPhone 7 and 7 Plus: simultaneously press and hold the Volume Down and Power button until the iPhone reboots into recovery mode.
   • iPhone 6 and older: simultaneously press and hold the Home (circular) and Power buttons until the iPhone reboots into recovery mode
5. Open iTunes. Normally, iTunes will start automatically when you connect the iPhone to the computer. If not, click the iTunes icon on the Dock (macOS) or search for iTunes among your programs in the Start menu (Windows). Once you have opened iTunes, you will now see the recovery mode screen.
   • If you To update option, try this first to see if this allows you to access the phone again. Doesn't that work? Then move on to the next steps.
6. click on Restore iPhone .... A message will now pop up saying that proceeding to the next step will restore the iPhone to factory settings.
7. click on To recover. This will reset the iPhone to factory settings. After that, you can reinstall your iPhone and set a new passcode.