Content

• To step
• Method 1 of 3: Contact Microsoft by phone
• Method 2 of 3: Contact Microsoft by email
• Method 3 of 3: Contact Microsoft via online chat

Sometimes you need support for your operating system, product or service from Microsoft. Microsoft has several useful channels to support customers who can help solve all kinds of problems. You can get in touch by phone, email, or chat online and get the problem resolved in no time with the help of a Microsoft expert.

To step

Method 1 of 3: Contact Microsoft by phone

1. Find your product key. Your product key is specific to your product or device and can provide additional information about your item. The key consists of 25 alphanumeric characters, written as 5 groups of 5 characters separated by dashes. It is usually on the label on the original carton of the product.
   • If you can't find the product key, don't worry. A Microsoft representative can help you find it, depending on the type of Microsoft product or device you have.
   • If you are not calling about a product you paid for, such as Windows or Office, you can skip this step.
2. Look for your warranty if you have one. If you bought a warranty for your product or service, look for it. Write down all relevant details, such as the duration of the warranty and the degree of coverage, so that you can communicate this to the Microsoft representative.
   • Skip this step if you didn't buy a warranty.
3. Call +3225033113 (Belgium) or +31205001500 (Netherlands) to reach a representative. Microsoft can be reached on these numbers between 9 am-5pm.
4. Explain the problem to the representative. When connected with a representative, you must explain the nature of the problem. Make sure you clarify how long you have been experiencing this problem and what version of the product you are using, if applicable. It may also be helpful to provide your phone number at the start of the call in case the connection drops unexpectedly.

Method 2 of 3: Contact Microsoft by email

1. Write an email to [email protected] and describe the problem. Describe how long the problem has been going on and whether it is continuous or intermittent. Make sure to describe all relevant circumstances about when the problem first appeared, such as if the problem started after a new installation or after switching to a new product.
2. Include your product code and any relevant warranty information. Make sure to include all relevant details about your Microsoft device or product in your email, including the product key if you have one. It should be on the original packaging. Include any warranty information, if applicable, including the version of the product or program you are using.
3. Provide your contact information so that the person helping you can follow up. It is crucial to include your contact information so that the Microsoft technician can reach you to discuss the issue. Indicate in your message whether you wish to be contacted by e-mail or telephone and what is a good time to reach you by telephone.

Method 3 of 3: Contact Microsoft via online chat

1. Go to Microsoft's online chat portal. Press the blue "Start" button in the center of the page to bring up a dialog box. Make sure to enable popups on the website so that you can use the chat.
2. Describe the nature of your problem. The chat will first put in a virtual assistant, who will try to connect you to existing online content to troubleshoot problems. If you are confident that you may be able to fix the problem yourself with the appropriate online guide, please describe the problem in as much detail as possible. This will help the virtual assistant direct you to the best content available for common issues.
   • You can say "Windows won't load" or "I can't create a new document in Microsoft Word."
3. Say, "I want to talk to a real representative.The virtual assistant will immediately put you through to a Microsoft representative if you simply ask. Once connected, you must provide the product key, all relevant warranty information, and details of your problem.