Content

• Steps

When you have problems with your Vodafone phone or service plan, it will be difficult and annoying if you want to speak directly to the operator. For fastest resolution, call the Vodafone customer care hotline in your current country, or use the online messaging feature. For less urgent matters, you can email Vodafone's international services page.

Vodafone contact information:

In India: Call +91 982 009 8200 or dial 199 from your mobile phone.

Republic of Ireland: Call 1800 805 014.

In the UK: Call 03333 040 191 or dial 191 from mobile phone.

In another country: Call +44 7836 191 191.

Send email from any country to: [email protected]

Steps

Part 1 of 3: Contact Vodafone

1. 

   
   
   Call customer service to speak to the operator over the phone. If you are in India call +91 982 009 8200 or dial 199 from your cell phone. Follow the instructions automatically until you hear the option to talk to the operator. If you are elsewhere, please visit the Vodafone website for your current country and click “Contact Us” to find the corresponding phone number.
   • If you are in the UK, call 03333 040 191 or dial 191 using a mobile phone.
   • If you live in New Zealand, call 0800 800 021 or dial 777 from a mobile phone.
   • If in Qatar you can call 800 7111 or dial 111 from your mobile phone.
   • If you are traveling abroad, call +44 7836 191 191.

2. 

   
   
   Email Vodafone if desired. If the problem is not urgent, you can email Vodafone customer service and wait for their response. Don't forget to include all the necessary details in the message, such as your name, phone number, account number, and a clear description of the particular issue. Then send an email to [email protected].

3. 

   
   
   Use a chat service to chat online with a customer service representative. The Vodafone website has a chat feature that allows users to contact an online service. Just visit the support page at https://www.vodafone.co.uk/contact-us/ and click on “Chat to us online” (Message us online).
   • You will need to fill in your name, phone number and a brief description of the issue in a short form before you can connect with a Vodafone employee.

4. 

   Go to a Vodafone store to speak directly with the customer service staff. To find the nearest Vodafone store, visit https://www.vodafone.co.uk/contact-us/ and click on “Find a store”. Then, visit the nearest store during business hours and ask to meet with customer service.
   • Sometimes meeting in person at the store is the best way to handle problems or complaints. Operators will handle the problem in a more mechanical way because they don't interact with you directly.
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Part 2 of 3: Start chatting

1. 

   Gather the necessary documents before starting a conversation. In order for the problem to be solved, you need to provide some documentation that proves the problem occurred. Before calling or visiting the store, find your most recent Vodafone bill, problem bill and any other receipts or related documents you have.
   • The better you prepare for the conversation, the quicker the problem will be resolved.
   • You will have a more satisfactory resolution with more supporting documents, whether this is a question or complaint.

2. 

   Always be polite and respectful. People will be more willing (even happy) to help if you are kind and good-natured. Treat the Vodafone operator with respect and kindness, as you would with your friends or anyone in your life.
   • Remember that the customer service representative is not directly responsible for a customer's problem. The operator is only responsible for assisting customers to solve problems, so things will be handled soon if you respect and be polite to them.
   • If you get angry with the Vodafone operator, chances are they will want to end the conversation as quickly as possible. This means that you will not get the same level of service as it all happened in peace.

3. 

   Take note of the conversation. Don't forget to jot down details during your conversation with Vodafone customer service. These will be useful when you need to call them back, or if you want to talk to a manager.
   • Record the date and time of the call, name and personal identification number (if any) of the operator, as well as all necessary details related to the call.
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Part 3 of 3: Point out the problem

1. 

   Explain what happened. After meeting the Vodafone customer service officer on the phone, keep the details of the problem clear and concise. Narrate the whole incident (but be sure to filter out information directly related to the problem). Just briefly summarize the problem within 30 seconds. Then you can go deeper when the operator asks.
   • Try not to show emotion when you present your problem. Focus on the incident and the solution.

2. 

   Answer the questions correctly. To help Vodafone operators better understand, you need to answer their questions quickly and accurately. Provide specific information, and limit emotional commenting or telling unnecessary stories.
   • Do not override or interrupt the Vodafone operator. This only slows down the process and annoys the operator. You need to let them ask, and then answer with the correct focus.

3. 

   Ask to see your supervisor if you need additional assistance. If the employee you meet at first does not seem to have the knowledge, authority or willingness to support you, boldly ask to speak with your supervisor.Supervisors will have more decision-making power and ability to deal with situations, especially with dissatisfied customers.
   • Maintain a calm and polite attitude when requesting to see a supervisor. Say, “I appreciate the support just now. But I would like to talk more with your supervisor to thoroughly resolve this issue ”.
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