Author:
John Stephens
Date Of Creation:
28 January 2021
Update Date:
1 July 2024
Content
At first glance, canceling Dish Network satellite TV service is easy, just call 888-283-2309 (if in the US) and tell them you want to stop using. In reality, however, like any company in the industry, Dish will do its best to retain customers. This means you will get a better deal, or face trouble if you really want to terminate service. However, we can minimize trouble if you take some time to prepare before calling, maintain a firm but calm attitude during the call and follow the instructions to return equipment.
Steps
Part 1 of 3: Prepare before calling
Make sure you want to cancel. The job of the person in charge of customer retention is based on the uncertain attitude and gossip of the caller. They are trained to focus on any hesitations you have in canceling service, and use this to direct you back. If you are sure that you want to cancel the service, keep your spirits up by saying: "I will stop using no matter what they say."
- If you think you want to cancel, but you're not completely sure, that's okay. In fact, you can take advantage of this desire to negotiate a better deal by telling the agent: "I must stop using the service because there are so many costs to worry about" and wait and see. how do they answer.
Prepare your account information with paper and pen. Find a copy of your most recent bill or even the original service contract. Mark the account number, address, contact and the start date of the service. Write the date and time of the call on paper and be ready to take notes during the call (starting with the names of each person you will talk to).
Read the fine print if you don't want the early termination fees. This type of penalty is very common in Dish Network 2-year contracts and almost all competitors. If you're trying to cancel service before the end of your contract, be prepared to pay an average of $ 20 for each remaining month (e.g. $ 120 if you have 6 months left), not to mention many administrative fees other.- Theoretically, you can still avoid penalty fees by proving a breach of contract on their part. For example, you have an unexplained disconnection problem or poor service. However, the small print in the contract you signed will give Dish Network almost every advantage. Read carefully and be patient if you are hoping to pay a fine or at least get a discount.
- If the contract is about to expire, it is best to try to wait until then to stop using it.
Part 2 of 3: Dominance over customer retention group
Dial 888-283-2309 (in the US) to meet the Dish Network customer service call center. Select English or Spanish language to continue. Follow the automatic instructions so that the call is transferred to the correct department.- In theory, we can cancel the service by emailing Dish at [email protected]. But you will need to make a phone call to complete the process first and foremost.
- If you want to suspend service instead of canceling completely, call 888-876-7918.
Clearly and concisely affirm the desire to cancel the service. Ask and write down the name of the person who answered the call as well as the name of whoever took the incident afterwards. Simply say, “Hi, John. I want to cancel Dish Network service. Can you assist me in completing the process? ”
- The customer retention representative will try to inquire for more information to find a weak point in your determination that they can exploit. For example, they will ask, "How would you feel if we reduced service fees while increasing the number of channels for you?" or “What can we do to improve your Dish viewing experience ?.
Stick to the script until they're frustrated. No matter what the Dish side asked or said, no matter which supervisor they switched, you just kept repeating: “Thank you, but I've decided to stop using the service. Please help me get on with it ”or“ Thanks, but I keep my intention. Hope you will help complete this process ”.
- The agent will be persistent because the company pays a commission for every service cancellation they can pull back, but they also won't accept it if pressured or behaves rude. You need to stay calm and ask to speak to your supervisor. Don't forget to write down the name of the handler and other details during the call.
Part 3 of 3: Return equipment and complete the process
Verbally confirm that the equipment box will be returned. If the call to cancel the service is successful, before you hang up, ask the representative to confirm that Dish will send you a recall box within the next few days. You have 10 days from the date of your call to cancel service to return all equipment requested by Dish, so keep an eye on your inbox to make sure you don't miss the recall box (looks like any regular carton).
- If after 5-6 days you still have not received your refund box, call the customer service call center and ask to make sure you will receive it soon. Check with your notes from the previous canceled call if necessary.
Pack the device carefully and return it. The recall box has multiple compartments, packaging material, instructions, pre-paid return postage labels and equipment list to be returned. It is easy to pack equipment according to the instructions, but it is important that you pack everything back in place without damage.
- Place the return postage label on the outside of the box and arrange for the delivery service listed on it (eg UPS) to pick up.
- Make sure the box is picked up within 10 days of the cancellation call, otherwise Dish will charge a penalty to your account.
Monitor your account closely. We need to make sure that there are no charges or penalties in your account. If you cancel your contract ahead of time, check to see if the termination fee matches the amount mentioned in the call. Also, if the device is returned in good condition and on time, be aware of any late penalty charges or damage incurred.
- If you have any questions or concerns, call Dish Network's customer service call center and calmly ask for satisfactory answers. Use notes from previous calls if necessary.
Advice
- If you are willing to pay to avoid the hassle of calling to cancel Dish Network service, you can look for online companies to handle the problem, such as https://www.truebill.com/cancel-dish -network or https://cancelwizard.com/dish-network.html.
