Content

• Steps
• Advice
• Warning

If your Kindle device is unresponsive or frequently crashes, you can fix the problem by trying to reinstall the device. The standard soft reset method usually solves most problems, but you can also reinstall back to the original (hard reset) setting for a long-term fix. Fortunately, with each Kindle device, you can take a few basic steps to restore the device's proper functionality.

Steps

Part 1 of 3: Prepare before reinstalling Kindle

1. 

   Try rebooting before starting. Sometimes Kindle can get clogged with on / off switch. At this point, the display stops responding or the buttons are temporarily inactive. Simply turn off your Kindle, connect it to a charger, and turn on your Kindle. It's best to try this first so you don't have to spend a lot of time on basic troubleshooting.

2. 

   
   
   Choose the soft reset or hard reset method (return to default settings). The soft reset method will not delete saved passwords or any e-books. This is a method to make the Kindle run faster or exit the screen that is not responding. The hard reset method will erase all data and restore your Kindle to its original settings. You should only use this method when you run out of ways, meaning your Kindle has serious problems, the screen is constantly unresponsive, internal damage, etc.
   • If you have tried soft reset many times, maybe this is the time when you should perform a hard reset.
   • Amazon customer service is great, helping you get the best fit.
   • If you accidentally drop your Kindle or drop it in the water, it's best to bring it to a technician. Amazon offers a free exchange if the product is still under warranty. If the product is out of warranty, they can send you a repaired Kindle for a discount.

3. 

   
   
   Charge Kindle. This is an important step for the soft reset or hard reset method. You connect your Kindle to power using the supplied charger cord. Make sure the battery section shown at the top of the home screen is full. After charging is complete, unplug the Kindle charger.
   • Kindle must have at least 40% battery to be able to perform the hard reset method.

4. 

   
   
   Back up passwords and important files. When you erase data on Kindle, all data on the device will be lost. Content that you purchased on Amazon will still be connected to your account and can be reloaded. Third-party e-books and apps, however, need to be saved separately. This is done by connecting your Kindle to your laptop via a USB cable. You can click and drag everything into a special folder from your downloads. advertisement

Part 2 of 3: Perform a soft reset method for the Kindle

1. 

   Perform a soft reset for Kindle First Generation (1st Generation). First, turn off the power. Open the back cover of Kindle and remove the battery. Wait a minute before you return the battery pack to its original position. Close the back cover of your Kindle and turn on the power.
   • To remove the battery from your Kindle, use a fingernail or a pointed object like a pen. Do not use scissors or a knife as it may damage the battery.
   • Make sure you securely close the back cover of your Kindle. You should hear a "click" sound when the lid is firmly closed.

2. 

   Reinstall Kindle Second Generation (Second Generation) and / or later. First, you hold down the power button for about 20 seconds. Slide the power button and hold it still for 20 to 30 seconds before releasing your hand. This instructs the device to reboot, rather than just shutting it down. The reboot screen (all black or bright) will show up as soon as you release the power button.

3. 

   Wait for your Kindle to restart. Kindle will restart in a minute or two. Be patient and give the device time to complete the reset. Once the reboot is complete, the device will reopen on its own. If your Kindle doesn't reopen after 10 minutes, turn on the power button manually.
   • There is a chance that the screen will stop working when Kindle restarts. This happens when the Kindle is unresponsive at the reboot screen for longer than 10 minutes.

4. 

   Charge Kindle. If your device stops working during restart or doesn't respond to a reset command, connect your Kindle to a power source and charge for 30 minutes or more. Make sure Kindle has enough time to fully charge. If you disconnect your Kindle from power too soon, you may need to repeat the steps above.

5. 

   Press the power button one more time. After charging your Kindle, slide the power button and hold for about 20 seconds. The boot screen will reappear. Wait a minute or two for the device to restart before you can check. This will complete the reinstallation.

6. 

   Test the functionality of the Kindle. Browse the book selection pages with the arrow on one side of the Kindle. Press the buttons on the bottom of your Kindle to see if they are working properly. Try turning your Kindle on and off to see how it responds.Continue testing and testing your Kindle until you are sure it's working properly. If the device is not working properly, you can repeat the above steps or perform the hard reset method. advertisement

Part 3 of 3: Reinstall Kindle to factory settings

1. 

   Return your Kindle First Generation (Generation 1) to factory settings. First, you turn on the power button. Open the rear cover of the device with the tip of your fingernail or a sharp object. Find a small hole - is the reset button. Use a pen or toothpick to press the button for about 30 seconds or until Kindle turns off. Wait for the Kindle to restart automatically.

2. 

   Restore Kindle Second Generation (Second Generation). Slide and hold the power button for about 30 seconds. Immediately after doing this, press and hold the Home button until the Kindle screen lights up. Next, wait for your Kindle to restart automatically.

3. 

   Return your Kindle Keyboard to factory settings. Hold the power button for about 15-30 seconds. After this step, just wait for your Kindle to restart. This will restore the original Kindle settings. If this doesn't work, you can repeat and try again. Make sure your Kindle is fully charged.

4. 

   Restore Kindle DX. You just need to press the power button for at least 20 seconds. The Kindle will turn off and the screen is black. Next, wait for your Kindle to restart automatically. If this doesn't work, you can always try again. Make sure your Kindle has at least 40% battery so you can perform the hard reset method.

5. 

   Troubleshooting Kindle Touch. First, click the "Home" button. Next, you click "Menu" on the screen. When the toolbar appears, click "Settings". Finally, all you need to do is wait for your Kindle to restart.

6. 

   Reboot and restore Kindle 5-Way Controller - including Fourth and Fifth Generation Kindle. Open the "Menu" page on Kindle. Select "Settings" then "Menu" again. Finally, select "Restore to Factory Settings" and wait for your Kindle to restart automatically.

7. 

   Reinstall Kindle Paperwhite. First you need to select "Menu" on the main screen. Select "Settings" on the screen that appears. After clicking "Settings", go back to "Menu", scroll down to the new screen and select "Reset Device". The screen will display a warning, allowing you to exit Kindle reinstallation. If you select "Yes", you will begin resetting your Kindle to its original settings.

8. 

   Clear data on Kindle Fire and Fire HD. Scroll down the menu at the top of the screen and select "More ...". Click "Settings" and scroll down to find "Device" and click on it. Now just wait until your Kindle reboots. If this doesn't work, you can always try again. Make sure your device's battery is fully charged before you try again. advertisement

Advice

• If reinstalling your Kindle doesn't fix the problem, try contacting Amazon at http://www.amazon.com/contact-us. You can also call the Amazon Kindle support service at 1-866-321-8851 or internationally 1-206-266-0927.
• Try it many times. Sometimes the Kindle will become unresponsive after a reboot. You need to do this two or three times.
• Pause a moment in between each retry. You should not restart your Kindle repeatedly. Give your Kindle a break. You can also charge your Kindle during this time.

Warning

• If you are concerned that your Kindle is having a serious problem, you should take it to a technician. You should not repair the device yourself.
• Always keep a backup of your e-books and passwords. Even by performing the soft reset method, you may lose information.