Content

• To step
• Method 1 of 2: BlackBerry® hard reset
• Method 2 of 2: BlackBerry® soft reset
• Tips
• Warnings

The BlackBerry® is a popular smartphone that you can do a lot with. However, sometimes there is a technical problem and not everything works as it should. If nothing else seems to work, you can choose to reset the BlackBerry®. Depending on the problem, you can choose a soft or hard reset.

To step

Method 1 of 2: BlackBerry® hard reset

1. Do not turn off your BlackBerry®.
2. Open the back of the BlackBerry®. You have to take the battery out of the phone.
3. Wait 30 seconds and then put the battery back in.
4. Close the lid. Switch the BlackBerry® on again, everything should be back to normal now.

Method 2 of 2: BlackBerry® soft reset

1. Restart the BlackBerry® with a soft reset. You must leave the phone on for this method.
2. Hold down the "Alt" key and the right "Shift" key.
3. Now press "Backspace / Delete" while holding down the other two keys.
4. Wait for the BlackBerry® to reset. The screen will turn off when this happens. It takes a few minutes for everything to reboot.
5. Release the keys when the screen turns off.

Tips

• First check the user manual, as the method may differ per BlackBerry®. Sometimes you can also ask the provider if they do a "master reset" or a "factory reset", then the phone will go back to the factory settings.
• You do not erase data with a soft or hard reset. This only happens through a "master reset" or a "factory reset".
• The keyboard layout is not the same on all BlackBerries. First check the instructions for use.

Warnings

• The soft reset method does not work on a BlackBerry® Pearl or a BlackBerry® Storm, because these phones do not have a QWERTY keyboard. Please refer to the user manual to learn how to reset these specific phones.