Content

• Steps
• Method 1 of 5: How to Test Your Internet Connection
• Method 2 of 5: Close running games or applications
• Method 3 of 5: How to restart your Xbox
• Method 4 of 5: How to restart the download
• Method 5 of 5: How to use a wired network connection

In this article, we'll show you how to increase your download speed on Xbox One. In most cases, this speed depends on the quality of your internet connection, but there are ways to troubleshoot and increase your download speed. First, you need to test your internet connection, and then close other games or applications, restart a slow or stuck download, restart the console itself, or connect it to the internet via an Ethernet cable.

Steps

Method 1 of 5: How to Test Your Internet Connection

1. 1 From the home screen select My games and apps. You'll find this option on the right pane of the Xbox home screen.
   • Use the analog joystick on the right side of the controller to navigate to the specified option and then press A on the controller to select an option.
2. 2 Please select Turn. A list of all downloaded games and applications will appear on the screen.
3. 3 Select an active download. A progress bar will appear on the screen.
4. 4 Click on ☰ on the controller. This Menu button is in the center of the controller.
5. 5 Please select Pauseto pause the download. Repeat this step for each active download in the list.
   • When you test your internet connection, go to the My Games & Apps screen, select Queue, select all paused downloads, press the Menu button, and select Continue.
6. 6 Click on Xbox on the controller. This Xbox logo button is located in the center of the controller. A menu will open.
7. 7 Please select . This icon is in the left pane.
   • Tilt the analog stick on the controller to the left to navigate to the indicated icon, and then press A on the controller to select the icon.
8. 8 Please select All settings. This is the first option on the menu.
9. 9 Go to the tab Network. This is the third option from the top left.
10. 10 Please select Network settings. You will find this option in the center pane.
11. 11 Please select Check network connection. You will find this option in the right pane. Testing the network connection will start; the screen will display the download speed - if it is much lower than that declared by your Internet provider, the reason may be:
    • Other devices connected to your network - if devices are connected to the network, for example, they are watching streaming video, the download speed on the console will drop. Therefore, disconnect other devices from the mains.
    • Rush hours - in the evening, when many people are using the Internet, the connection speed may decrease. Therefore, download games and applications at night.
    • Problems with network equipment - the modem or router may be faulty. In this case, contact your internet service provider.

Method 2 of 5: Close running games or applications

1. 1 Click the button Xbox. This Xbox logo button is located in the center of the controller. All running games or applications will be paused and you will be taken to the home screen.
2. 2 Select a game or application. The home screen will display a list of all running applications.
3. 3 Click on ☰ on the controller. This Menu button is in the center of the controller.
4. 4 Please select Exit. Highlight Exit and press A on the controller. The selected application will be closed. Be aware that multiplayer games and streaming video apps can take up almost all your internet bandwidth, resulting in slower download speeds. Therefore, do not launch such games and applications when downloading anything.

Method 3 of 5: How to restart your Xbox

1. 1 Click on Xbox on the controller. This Xbox logo button is located in the center of the controller. All running games or applications will be paused and you will be taken to the home screen.
2. 2 Please select . This icon is in the left pane.
   • Tilt the analog stick on the controller to the left to navigate to the indicated icon, and then press A on the controller to select the icon.
3. 3 Please select Reboot. The console will reboot; this will close all games and applications and pause downloads and resume automatically when the console restarts.
   • If your console is frozen, hold the Xbox button on the front of the console for 10 seconds to force a restart.
4. 4 Make sure the downloads have resumed. To do this, open My Games & Apps, select Queue, select a paused download, press the ☰ button on your controller, and select Continue.

Method 4 of 5: How to restart the download

1. 1 From the home screen select My games and apps. You'll find this option on the right pane of the Xbox home screen.
   • Use the analog joystick on the right side of the controller to navigate to the specified option and then press A on the controller to select an option.
2. 2 Please select Turn. A list of all downloaded games and applications will appear on the screen.
3. 3 Select an active download. A progress bar will appear on the screen.
4. 4 Click on ☰ on the controller. This Menu button is in the center of the controller.
5. 5 Please select Cancel. The download will stop.
6. 6 Click on Xbox on the controller. This Xbox logo button is located in the center of the controller.
7. 7 Go to the tab Shop (Store). It is located in the upper right corner.
8. 8 Find a game or app, then select it. To do this, click on the magnifying glass icon and enter the name of the game or application; you can also just browse the store pages to find a game or app.
9. 9 Please select Install. The download will restart. See if your download speed has improved.

Method 5 of 5: How to use a wired network connection

1. 1 Connect Ethernet cable to the console. You will find the Ethernet port on the back of the XBox One (right). This port is indicated by an icon in the form of three connected squares.
   • The cable must be long enough to reach the modem or router. Read this article to figure out how to connect your console to your network using a cable.
2. 2 Connect the other end of the Ethernet cable to your router. Typically, there are four yellow Ethernet ports (LAN ports) on the back of any router.
   • When you turn on the XBox One, the console will automatically detect the wired connection.