Content

• To step
• Method 1 of 2: Cancel a subscription from the App Store on iPhone or iPad
• Method 2 of 2: Request a refund on iPhone or iPad
• Tips

This article will teach you how to cancel a subscription in the App Store and also how to request a refund for a purchased item using an iPhone or iPad.

To step

Method 1 of 2: Cancel a subscription from the App Store on iPhone or iPad

1. Open the App Store Tap your profile picture. This is the circular image of the photo you chose as the Apple ID and is in the top right corner of the App Store. This will display a pop-up menu for your account.
2. Press your Apple ID and enter your password when prompted. This is the first option in the Account pop-up window. You will be presented with the Account Settings menu.
3. Press Subscriptions. This is the penultimate item near the bottom of the Account Settings menu. Now you will see a list of all your subscriptions.
4. Tap on the subscription you want to cancel. You will now see the details of the subscription in the "Edit subscription" menu.
5. Press Cancel subscription. This is the red text at the bottom of the "Edit Plan" menu below the list of subscription plans. A confirmation window will appear.
   • If you are using a free trial, the text "Cancel free trial" may also appear here.
6. Press Confirm. This is the second option in the confirmation window. This will cancel your subscription at the end of the current billing period.

Method 2 of 2: Request a refund on iPhone or iPad

1. Open Mail. This app's icon resembles a white envelope on a light blue graduated background. The app is in your Dock at the bottom of the screen or on one of your home screens.
   • You can request a refund from an emailed receipt or by going to https://reportaproblem.apple.com in any internet browser, both on desktop computers and mobile devices.
2. Open the email with the receipt from the app store. You can search for "Your receipt from Apple" or you can search by date by typing Mail in the search bar at the top of the Mail app.
   • Once you have found the mail, press it to open it and you will see the details of your purchase.
3. Press Report a problem. This should be next to the purchase you want to request a refund for.
   • You will be redirected to an Apple website where you can complete the procedure.
4. Enter your Apple ID and password. You must log in before continuing.
5. Press Choose a problem. A drop-down menu will appear.
6. Choose a problem. Depending on the issue you choose, you will either need to request a refund so it can be reviewed, contact iTunes customer service, or contact the app developer.
7. Follow the onscreen prompts to complete your report. If you submitted a refund request, you will receive an email from Apple with their conclusion within a few days. If you contacted iTunes customer service or the app developer, you will be asked to start a chat, initiate a phone call, or send an email.

Tips

• To cancel a pending payment, open the 'App Store'> Press your profile picture> Press your 'Apple ID'> Press 'Manage Purchases'> Press 'Cancel' next to the pending payment you want to cancel .