Author:
Randy Alexander
Date Of Creation:
3 April 2021
Update Date:
1 July 2024
Content
For some (not all) Google products, phone support, email or a chat service (live chat) can be reached. In many cases, you can contact a Google representative by selecting your product on the Google support page, then clicking on "Contact Us". Other products have direct contact phone numbers for the account holder. Learn how to best contact Google for support and response, and learn how to report inappropriate content across Google services.
Steps
Method 1 of 8: Contact Google about individual products
Access Google Support page. If you are a user of one of Google's personal products (e.g. Docs, Drive, ChromeCast, Android Pay), you are eligible to receive support via chat, email, or phone from Google. Note that not all Google products have support staff.
- To contact Google about Google Drive, see Contact Google Drive support.
- For phone, chat or email support, see Contact Google Play support.
Choose a service for which you have a problem. If you see the service name listed at the top of the screen, click on the corresponding icon. If you don't see it, click the down arrow to see a complete list of your business and personal products.
Click the "Contact Us" button in the upper right corner of the screen. This option is not available with all products.
- If you do not see the link "Contact Us" on the product page, this product does not receive support by phone, chat or email.
- Click on “Help Forum” if you don't see a Contact link. The Google Help Forum is highly accessible and informative.
Click the “Request a Call” link. For some products, the link will have a brief title “Call”. If you don't see the option to make a phone call, select Chat or Email. If you see the Call option:- Enter personal information in the blank field, including your phone number.
- Enter a description of the problem you encountered when asked.
- Click “Call Me”. Google will call the phone number you enter, depending on the waiting time, you will receive a call from the support staff soon.
Click on the "Chat" button to use the online chat function. If you do not see the Chat option, the product you are using does not receive support via the chat channel. If you see a Chat option:- Enter personal information in the blank field.
- Describe the problem encountered in the field "How can we help you?" (How can we help you?)
- Click “Submit” to start a live chat.
Click on the "Email" button to receive email support. This option is not available on all Google products, if you don't see it, select "Chat" or "Request a Call". If you see the Email option:
- Make sure to sign in to the account that needs support.
- Select the product to support from the list.
- Describe the problem you are experiencing in the respective field.
- Click on “Submit”. Support staff will respond to your message via email.
Try calling Google. This is the last resort option as it takes hours to reach the support staff. Google is available from 8:00 a.m. to 5:00 p.m. Pacific time, pressing the "5" key to have customer service expedite your call.
- The United States 1-650-253-0000
- UK +44 (0) 20-7031-3000
- India + 91-80-67218000
- Mexico +52 55-5342-8400
- Canada +1 514-670-8700
- Germany +49 30 303986300
- Russia + 7-495-644-1400
Method 2 of 8: Contact Google about business products
You must be an administrator. If you're an administrator for Google Apps for Work or your business's Google Apps Unlimited service, you can connect to Google 24/7 support.
- Senior admins can take advantage of 24/7 support by phone, email and chat.
- Other administrators can only get 24/7 support over the phone.
- If you're not the administrator for that account, contact the business administrator account for assistance. .
Generate support pin for Google Apps. When calling for support, you will need to provide a support pin to the staff over the phone. The battery is to be used only when receiving phone assistance. If you are a premium admin, you can contact via email or chat and do not have to provide the pin ..
- Login to the administrator console and click “Support”.
- Select the product to be supported.
- Click on “Get PIN”. This pin will expire after 1 hour.
Call for support. Phone support depends on the region in which you live. Provide pin codes to staff when requested.
- United States: 1-877-355-5787
- Worldwide (surcharge): 1-646-257-4500
Contact support via email or chat. If you are a senior administrator, you can access it via email or chat from the administrator account.
- Log in to Google Apps with an administrator account.
- Visit the help page: https://support.google.com/a/answer/1047213
- Click on the "Contact Us" link in the upper right corner of the screen.
- Click on “Email” to create an email support field.
- Click on "Chat" to connect with the online support staff through the chat channel.
Method 3 of 8: Contact Google Drive support
Access Google contact page. The Google contact page contains links to the resources of all Google products.
Click on “Google Drive”. You will be redirected to the Google Drive Help Center.
Select “Fix a Problem” from the drop-down menu. You will see a quick menu.
Click “Contact Google Drive support” in the menu. You will see a list of troubleshooting steps. Before contacting Google support, try to fix the problem following the steps on this page.
Click on the "Call" button. If you want to talk to a staff member by phone, you can do so from this page.
- Enter personal information in the respective fields, including your phone number.
- Enter a description of the problem to be supported.
- Click on “Call Me”. Google will call the phone number you just provided, depending on how long you wait to be communicated with the employee.
Click on the "Chat" button to use live chat. If you do not want to communicate on the phone with the staff, you can choose to chat online.
- Enter personal information in the respective fields.
- Describe your problem in the field “How can we help you?”.
- Click on “Submit” to start chatting.
Click on the "Email" button to receive email support. You can fill out the Google Drive email form to open email assistance.
- Make sure you're signed in with an account that needs support.
- Select the product to receive support from the list.
- Describe the problem you have encountered.
- Click on “Submit”. Support staff will respond to your message via email.
Method 4 of 8: Contact Google Play support
Visit the page Contact Google. You can use this page to find support information for most Google products.
Click on "Google Play". The Google Play Help Center will appear with a white box that says "The best way to get support".
Select the product to be supported. The list of support options is located in the "The best way to get support" dialog box.
Choose your issue from the list. If you don't see the exact issue listed, choose the one that is closest to.
Click on “Request a call” to talk to a support staff by phone. Note that not all Google Play is supported by phone, if you don't see this option in the list, you should choose a different method.
- Enter the name and phone number in the corresponding field.
- Enter a description of your problem in the dialog box to let the employee know about the problem.
- Click on “Call me”. When the phone rings, pick up and wait for the support staff to connect to the call.
Click on “Chat” to open chat. Not all products support all options of calling, chat and email, if you don't see "Chat", select "Call" or "Email".
- Enter a name and description of the problem when prompted.
- Click on “Submit” to open live chat. Staff will connect with you shortly.
Click on "Email" to send an email. When sending an email, it may take up to 118-24 hours for you to receive a response.
- Enter a name and description of the problem when prompted.
- Click on “Submit” to send request. This is the action of opening a new case with Google.
Method 5 of 8: Contact Google about Ads
You need AdWords help. If you're an AdWords user, you can call the AdWords support number: 1-866-246-6453, Monday through Friday, 9 a.m. to 9 p.m. EDT.
Talk to someone about Google ads. To access Google Business Solutions for Google advertising, call 1-877-355-5787, Monday through Friday, 9 a.m. to 5 p.m. EDT.
Need help with AdSense. If you earn $ 25 (more than 500000VND) per week with Google AdSense, you are eligible for email support.
- Sign in to Google with your AdSense manager account.
- Visit the Google Help Center page.
- Click on "AdSense."
- Click on “Contact Us.
- Follow the instructions on the screen to get support email for your AdSense account.
Method 6 of 8: Contact Google Fiber Customer Service
Visit the page Support of Google Fiber. If you are a Google Fiber customer and have infrastructure requirements, you can contact Google Fiber by phone, email, or chat.
Click on “Call us” to see the list of supported phone numbers. Call your problem-solving support number correctly.
- Personal fiber service: (866) 777-7550
- Fiber Enterprise Services: (855) 418-8326
- Infrastructure requirements: (877) 454-6959
Click on “Email us” or “Chat with us”. To receive assistance or submit a written request, select one of the options above, and then complete the information for assistance.
- It may take up to 1 business day for you to receive a response email.
- If you use browser pop-up blockers, you must disable it before you can use Fiber support via chat channel.
Method 7 of 8: Contact Google about press and event requests
Email the press department of Google. If you work in journalism and want to contact Google, please email [email protected]. This is the fastest way to get access to Google's media related benefits.
- If you are not in the industry, Google will not respond to any requests mentioned in this method.
Send a voice message to the press. For non-urgent matters, you can call 1-650-930-3555 and leave a voice message for them. If it is an urgent message, you should email it.
Ask a Google spokesperson to come to your event. You can ask someone from Google to speak during your event by filling out an online form. Access the template in the following way:
- Go to https://www.google.com/contact/ in your web browser.
- Click on the “News from Google” link on the right side of the screen (below the “Member of the press?” Section (Press members))
- Click “Speaker request” on the right side of the screen (below the “Other resources” section).
Method 8 of 8: Report inappropriate content to Google
Review options when reporting a problem. Neither YouTube nor Gmail has a customer support department because they are free services. However, the algorithms can differentiate the do's and don'ts on their services, so you can report issues to let Google know about malware or inappropriate content and behavior. well suited.
Rate an issue you want to report on Gmail. Your reporting options include:
- If you're having trouble sending and receiving messages, fill out the Problem Reporting Form.
- If harassed by another Gmail user, use the Harassment form.
- If you suspect your Gmail account has been hacked, use the compromised Gmail account template.
Review an issue you want to report on YouTube. Your reporting options include:
- If you find your privacy has been compromised, submit a Privacy report.
- If someone is using your copyrighted product without consent, file a Copyright Claim.
- If you experience or witness abuse on YouTube, file an Abuse report.
- For any videos or abuse that need to be reported, use the YouTube Reporting Tool.
Fill out the incident report form. Depending on the service and the form you use, the steps are a little different. Don't forget to describe it clearly.
- When explaining the problem, write in the most objective way. Use clear, concise language and explain the problem in a concise manner.
Click on the "Submit" button when finished. Google typically responds to crash reports within 3-5 business days. advertisement
Advice
- Most customer support numbers are available from 9am to 5pm local time.
- Try fixing Google errors using Google's online troubleshooting source before contacting support.
Warning
- Google staff will not ask you for the password of any of these services.
- Be careful when providing personal information via phone or email, especially the address of the residence.
