Content

• To step
• Part 1 of 9: Using simple solutions
• Part 2 of 9: Update Chrome
• Part 3 of 9: Close jammed tabs
• Part 4 of 9: Disable extensions
• Part 5 of 9: Delete your cookies and browsing history
• Part 6 of 9: Reset Chrome
• Part 7 of 9: Uninstall and reinstall Chrome in Windows
• Part 8 of 9: Uninstall and reinstall Chrome on a Mac
• Part 9 of 9: Uninstall and reinstall Chrome on an iPhone
• Tips
• Warnings

This wikiHow shows you how to fix common errors in Google Chrome for your desktop, as well as how to uninstall and reinstall Chrome on both your desktop and iPhone. Most common errors in Google Chrome are caused by using an unsupported version of Chrome or having too many programs and data in Chrome.

To step

Part 1 of 9: Using simple solutions

1. Restart your computer. Restarting your computer will make Chrome faster and less likely to crash, especially if you haven't turned off your computer for several days.
2. Check your internet connection. If your router is not working properly or your computer is not properly connected to the network, you will notice that pages load slowly and you will often see pages with errors. In general, problems with your Wi-Fi can be solved by sitting closer to the router and closing apps that are running in the background and that use a lot of bandwidth (such as Netflix).
3. Make sure your computer supports Google Chrome. To use Google Chrome, your computer must have the following specifications:
   • Windows - Windows 7 or higher.
   • Mac - Mac OS X 10.9 or higher.
4. Check your computer for malware. If you see strange pages with Chrome or your homepage has recently changed without doing anything yourself, you may have a virus on your computer. You should be able to remove the virus by running a virus check.

Part 2 of 9: Update Chrome

1. Open Google Chrome. If you cannot open Google Chrome, then you will have to delete the browser from your Windows computer, Mac or iPhone.
2. click on ⋮. This button is located in the top right corner of the Chrome window. A drop-down menu will now appear.
3. click on Help. This is one of the bottom options in the dropdown menu. A pop-out menu will now appear next to the drop-down menu.
4. click on About Google Chrome. You can find this option in the pop-out menu. Doing this will take you to the page where you can update Chrome. If a new version of Google Chrome is available, it will be installed automatically.
   • After updating, you will be prompted to restart Chrome by clicking Restart Chrome.

Part 3 of 9: Close jammed tabs

1. click on ⋮. This button is located in the top right corner of the window. A drop-down menu will now appear.
2. Choose More utilities. This option can be found at the bottom of the dropdown menu. Clicking on it will bring up a pop-out box next to the drop-down menu.
3. click on Task management. You can find this option in the pop-out menu. The Task Manager window will now open.
4. Choose which tabs you want to close. Click on a tab to select it or press and hold Ctrl (Windows) or ⌘ Command (Mac) while clicking the names of different tabs to select them individually.
5. click on End process. This is a blue button in the bottom right corner of the window. Doing this will immediately close the tabs in question.

Part 4 of 9: Disable extensions

1. click on ⋮. This button is located in the top right corner of the window. A drop-down menu will now appear.
2. Choose More utilities. This option can be found at the bottom of the dropdown menu.
3. click on Extensions. You can find this option in the pop-out menu More utilities. Clicking on it will open a new tab with a list of all the extensions you have installed.
4. Find an extension to disable. Sudden Chrome problems are usually caused by extensions you recently installed. So look for an extension that you have installed in the last few days.
   • Chrome can also become unstable if you install too many extensions at once, so consider disabling extensions that are not important as well.
5. Drag the blue slider next to the extension to the left. The extension will now no longer be able to work. You will have to repeat the process for every extension you want to disable.
   • You can also remove the extension by clicking the trash can icon and then remove when prompted.

Part 5 of 9: Delete your cookies and browsing history

1. click on ⋮. This button is located in the top right corner of the Chrome window. A drop-down menu will now appear.
2. click on Settings. This option can be found at the bottom of the dropdown menu. The Settings page will now open.
3. Scroll down and click Advanced. You can find this option at the very bottom of the page. When you get on Advanced more options will appear below.
4. click on Clear browsing data. This option can be found at the bottom of the "Privacy and Security" section.
5. Make sure every box in the window is checked. In this window, click on all the boxes that are not checked to ensure that all options are checked.
6. Click on the "Period" box. This is at the top of the window.
7. click on Always. This option will delete all data, not just the data of the past week, day, etc.
8. click on Delete information. This is a blue button at the bottom of the window. Clicking it will delete your browser history, cookies, passwords and other data.

Part 6 of 9: Reset Chrome

1. click on ⋮. This button is located in the top right corner of the window. A drop-down menu will now appear.
2. click on Settings. This option can be found at the bottom of the dropdown menu.
3. Scroll down and click Advanced. You can find this option at the very bottom of the page. When you click on it, more options will appear below it.
4. Scroll down and click Reset settings. This option is located at the bottom of the page.
5. click on Reset settings when requested. Doing this will reset Chrome to its original defaults as they were when installed. Your saved data, bookmarks, extensions and settings will all be deleted or reset to default values.
   • If this doesn't fix Google Chrome on your computer, you will have to uninstall Chrome completely and reinstall it.

Part 7 of 9: Uninstall and reinstall Chrome in Windows

1. Open Start Open Settings click on Apps. This option can be found on the Settings page.
2. click on Apps and features. This is a tab on the left side of the page.
3. Scroll down and click Chrome. You can find Google Chrome in the section of apps that start with a letter "G". Clicking on it unfolds a menu below the Chrome icon.
4. click on remove. This option can be found under Google Chrome.
5. click on remove when asked. Doing this will remove Google Chrome from your computer.
6. Go to the download page of Google Chrome. You will have to do this with a different browser, such as Microsoft Edge or Firefox.
7. click on DOWNLOAD CHROME. This is a blue button in the center of the page.
8. click on ACCEPT AND INSTALL. This button is located at the bottom of the popup window. Chrome will now be downloaded.
9. Double-click the Chrome installation file. You'll find this in your browser's default downloads folder (such as the Downloads or the folder Desktop).
10. click on Yes when asked. Doing this will install Chrome.
11. Wait for Chrome to be installed. This will take about a minute or so. When Chrome is installed, a new Chrome window will open.

Part 8 of 9: Uninstall and reinstall Chrome on a Mac

1. Open Finder. Click the blue face-shaped icon in your Mac's Dock.
2. click on Go. This menu item is located at the top of the screen. A drop-down menu will now appear.
3. click on Applications. This is located at the bottom of the dropdown menu below Go.
4. Find Chrome and select the program. In this folder you can find the Google Chrome icon. When you find the icon, click on it to select it.
5. click on edit. This menu item is located in the top left corner of the screen. Clicking on it will bring up a dropdown menu.
6. click on remove. This option is in the middle of the drop-down menu.
7. Click on a trash can icon and hold down the mouse button. This icon can be found in the Dock of your Mac. Clicking on the icon and holding down the mouse button will bring up a pop-up menu.
8. click on Empty trash. This option can be found in the pop-up menu.
9. click on Empty trash when asked. The entire contents of the Trash are now permanently deleted, including Google Chrome.
10. Go to the download page of Google Chrome. You will have to do this with a different browser such as Safari or Firefox.
11. click on DOWNLOAD CHROME. This is a blue button in the center of the page.
12. click on ACCEPT AND INSTALL. This button is located at the bottom of the popup window. Chrome will now be downloaded.
13. Double-click the Chrome DMG file. This file is located in the default downloads folder on your Mac (for example, the Downloads).
14. Click and drag the Chrome icon to the "Applications" folder icon. Chrome will now be installed on your Mac.
    • If prompted, enter your Mac's password before continuing.

Part 9 of 9: Uninstall and reinstall Chrome on an iPhone

1. Tap and hold the Chrome app. This is the red, green, yellow and blue sphere on a white background. You should see the app start shaking.
2. Tap on X. This can be found in the top left corner of the app icon.
3. Tap on remove when asked. Google Chrome will now be removed from your iPhone.
4. Go to the App Store with your iPhone Tap on Search. This tab can be found in the bottom right corner of the screen.
5. Tap the search bar. This is the gray bar at the top of the screen that contains the text "App Store".
6. Tap google chrome.
7. Tap on Search. This is the blue button in the bottom right corner of the screen. The Chrome app is now searched.
8. Tap on DOWNLOAD. This button is located to the right of the Chrome app icon.
9. Enter your password when prompted. You can also scan your fingerprint if your iPhone has a Touch ID sensor.
10. Wait for Chrome to completely download. When the process is complete, you will be able to open and use Chrome as you normally do.

Tips

• Most of the problems you get with Chrome are caused by the browser not updating or too much data (such as extensions, cookies, etc.). Fortunately, you can easily fix these problems.

Warnings

• You should never need to contact Google Help or provide your account information to restore Google Chrome.