Content

• To step
• Method 1 of 3: Standard Reset
• Method 2 of 3: Restore factory settings
• Method 3 of 3: Hard reset 1st and 2nd generation Kindles
• Tips

If your Kindle freezes or is experiencing frequent issues, you can diagnose the error using a reset. A standard reset will solve most problems, but you can also reset the device to factory settings or try a hard reset on an older device. This will likely make your Kindle as good as new again.

To step

Method 1 of 3: Standard Reset

1. When to use a reset. A reset can be used to fix screen or compatibility issues.
   • The most common reason for resetting your Kindle is to fix a frozen or unresponsive screen.
   • You can also try a reset if your computer no longer recognizes the Kindle, or if you get an error while connecting the device to your computer.
   • Also do a reset if your screen saver tells you to connect to a Wi-Fi network.
2. Press and hold the power button for 20 seconds.
   • This will not just shut down the device, but reboot.
   • The restart screen will appear as soon as you release the power button (after 20 seconds).
3. Give the Kindle a moment to restart. This happens within 1 to 2 minutes. Please be patient and allow enough time for the device to complete the reset.
   • It may happen that the Kindle hangs during restart. This is usually the case if the reboot screen has not disappeared after 10 minutes.
4. Charge the Kindle. If the device freezes or does not respond at all to a reset during reboot, plug in the charger and let your Kindle charge for 30 minutes or more.
   • Make sure your Kindle has enough time to fully charge.
5. Press and hold the power button again. When charging is complete, press and hold the power button again for about 20 seconds.
   • The restart screen should now reappear. Give the device a few minutes to reboot. This should complete the reset.

Method 2 of 3: Restore factory settings

1. Decide whether clearing out your Kindle is necessary. Restoring the contents of your Kindle basically means restoring it to factory settings. Only do this if you plan to sell or give away your Kindle. Do this even if you suspect that a download is the cause of the problems.
   • You can't do a factory reset if your screen is frozen, or if you don't turn on your device.
   • Back up the most important and necessary files before restoring the default values. If you wipe your Kindle, you will lose any files you have put on it. Content purchased through Amazon will persist through the link to your account and can be downloaded again, but you will need to keep ebooks and apps from other sources separately.
2. Charge the Kindle if necessary. You cannot restore the default values ​​without the battery level being at 40 percent or more.
   • Check the battery condition through the settings. Tap the cog in the top right corner of the screen. A menu will appear, then select "More ..."
   • Scroll down through the options in the settings menu and tap the word "Device."
   • The battery status is the second entry on the list. When the battery is only 40 percent full, connect the Kindle to the charger.
3. Open the settings of "Device". After verifying that the battery has enough charge to perform a factory reset, go back to settings.
   • Tap the cog in the top right corner of the window. Select "More ..." from the list of options that appears.
   • Scroll down until you see the word "Device". Select this by tapping the screen.
4. Tap on "Reset to Factory Defaults.Scroll through the settings of “Device” until you find “Reset to Factory Defaults.” Tap the screen to bring up a confirmation dialog.
5. Select "Erase everything."You will be asked to confirm the restore to factory settings. Confirm this by tapping" Erase everything ".
   • This action will unregister your Amazon account from the Kindle. The device will reboot and all personal files will be erased.

Method 3 of 3: Hard reset 1st and 2nd generation Kindles

1. When to perform a hard reset. If the problem persists after a standard reset, you can try a hard reset using the battery reset button on the back of your device.
   • This feature is only available on 1st and 2nd generation Kindles. Third-generation devices do not have this capability, and you risk voiding your warranty if you try to open the device.
2. Remove the back of the case. You need a wedge to lift the back of the device and access the battery.
   • If you have long, sturdy nails, you may be able to remove the back panel without tools. If this does not work, use a screwdriver or letter opener.
3. Insert a pin into the hole under the battery. You need a thin pin or paper clip for this.
   • The battery is a large white rectangle.
   • You will find the reset hole under the battery, slightly to the left.
   • Push the pin or paper clip into the reset hole. Press and hold the button with the paper clip for 5 to 10 seconds to perform the full reset.
4. Press and hold the power button for 15 to 30 seconds. Slide and hold the power button for 15 to 30 seconds to perform a standard reset.
   • The screen should light up and show the reset screen while you hold down the power button.
5. Remove the battery and repeat if necessary. If this hard reset doesn't work, remove and reconnect the battery, then repeat the previous steps.
   • After you have put the battery back in, insert a pin into the reset input for a few seconds. Slide and hold the power button for 15 to 30 seconds when you're done to restart the screen.

Tips

• If resetting your Kindle doesn't fix the problem, go to http://www.amazon.com/contact-us. You can also call the international service number: 1-206-266-0927.