Content

• To step
• Method 1 of 2: Contact Amazon
• Method 2 of 2: Solve problems effectively
• Tips

If you have a question about an order or a problem with the service, you may want to contact Amazon. To contact Amazon you can choose to send an email, have Amazon call you and have a live chat. This article will provide you with information on how best to talk to an Amazon customer service agent. If you would like to call Amazon directly, please call the customer service line on +1 206 266 2992 (in English).

To step

Method 1 of 2: Contact Amazon

1. Call Amazon at +1 206 266 2992. This is the direct customer service phone number for all issues. If you are not near a computer where you can view your account or if you are unsure which department to call, this phone number is often your best option. However, you can also request Amazon to call you, with a little patience you will be called by someone who can best help you.
2. Log into Amazon and scroll down. You can click at the bottom of every Amazon.nl screen Help click. You will then see an overview of possible problems and the button on the right side of the page Contact. If you click on it, you will see an overview of the various contact options. If you log in first, your account will be linked to your request for help. This allows Amazon to view your orders immediately and save both of you time.
3. Click on "Need more help?"Followed by" Contact us. "You will be taken to the Contact screen. After clicking "Help", choose "Need More Help" under the heading "Help Topics".
   • You may need to log in again before being redirected to the contact screen.
4. Choose the order or orders you want to contact. Next to each order you will see different options - return order, request money back, etc. Click on the option that applies. If your order is not an item, please scroll down to the option to tell us more about your issue.
   • In rare cases, it may be a dispute that does not relate to an order or object, but to other Amazon services. If so, choose the appropriate option when reporting your problem. Is the option not among the options? Then the section where you can tell more about your problem is the right choice.
5. Decide how you want Amazon to contact you. If your issues can't be resolved with the options available, you can still get in touch. When you have provided the requested information, Amazon will ask you how you would like to be contacted.
   • E-mail: you will receive a solution to the problem in writing, with a tracking number and the option to reply.
   • Phone: Amazon will call you from the appropriate department for the problem in question.
   • Chat: You chat online live with a specialist who helps you solve the problem.

Method 2 of 2: Solve problems effectively

1. Make sure you know in advance what you want or need from Amazon. Think about why you are contacting and what kind of response you would like from Amazon. You may want to return a product, get your money back, or feel you are entitled to store credit due to improper handling or errors. Whatever it is, before you reach out, make sure you have a clear understanding of why you're calling to get the best responses.
   • Clear, calm, and direct questions are your best option. Let Amazon know exactly why you are contacting and what you think is the best solution to the problem at hand.
2. Have all records, confirmations and shipping information ready. The more information you have, the easier it is to solve the problem in a favorable way. Review any information you have before contacting to make sure you have all the facts straight.
   • If you have had to call several times, always ask for the name of the person you spoke to and the tracking number of your complaint - this can save a lot of time if you need to call back again.
3. Look for the fairest solution, not the correct. Telling someone they are wrong is a great way to turn a conversation into a discussion. It further helps that they argue, often rightly, that they can just ignore the dispute from a legal point of view. So try to convey the problem in the context of fairness - which can benefit both parties, including Amazon.
   • I have been a customer for a long time and I think it is only appropriate that we make sure this transaction is executed as planned.
   • I understand there have been technical issues - I don't blame you for that! I just want to make sure we both keep our promises. "
4. Kindly ask to speak to someone else if the respective service agent is unable to assist you. If you cannot find a solution with the current service agent, kindly ask to speak to the manager. Something like i'm sorry but i think i should speak to someone who can help me right away is a good way to bring this up. When it comes to store credit or a high refund, you will generally need to speak to a manager.
5. Be nice and neat in all exchanges. It's easy to get angry, yell, and be annoying, but always remember that in most cases, Amazon is under no obligation to help you. If they do help solve problems, it is because they want to keep you as a customer and respect you as a customer. This will not happen if you anger the service agent. Good phrases to remember and repeat include:
   • “I know it's not your fault, I just want to solve it fairly.
   • "Thanks for your help so far, I know it was not your fault or fault.
   • “I know it was an accident, I just hope we can fix it on good terms.
   • "I'm really happy with Amazon so far, so I'm sure we can find a good solution."

Tips

• Patience is important in the customer service of large companies such as Amazon. Relax and take your time to get the best results.