Content

• Steps
• Advice
• Warning

This article shows you how to fix a frozen iPhone or Android phone. While there are many reasons for your phone to freeze, simply restarting or updating can often fix this issue as well.

Steps

Method 1 of 2: On an iPhone

1. 

   Settings, swipe down and select Privacy (Privacy), swipe down and select Analytics (Analyze), touch Analytics Data (Analytics data) and see which apps appear more than once here.
2. Skip this way if you still cannot access the content on the iPhone screen.

3. 

   
   
   Use iTunes to restore iPhone. If you still can't fix the freezes on your iPhone, it's time to restore the backup from iTunes. You can do this by connecting your phone to your computer, opening iTunes, opening your iPhone's page, and clicking Restore iPhone (Restore iPhone) and follow the instructions on the screen.
   • If there is no backup data, iPhone will be restored to factory settings.
   • If you use macOS Catalina, use Finder instead of iTunes to reinstall your iPhone.
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Method 2 of 2: On Android

1. 

   
   
   Close application freezes. Depending on the current mobile phone model, you will perform the following steps to close the frozen application.
   • Tap the icon for three dashes or two overlapping squares. If your phone doesn't have this option, swipe up from the bottom, or press the button below the screen.
   • Swipe left and right to switch between apps.
   • Swipe the app upwards to close.

2. 

   
   
   Phone charger. Your phone may have run out of battery and cannot power on; So charge your phone for a few minutes before continuing.
   • If your phone shows no signs of being charged after a few minutes of connecting to a power source, try using a different charging cord and / or power outlet.
   • For best results, use the charger cord that came with your phone.

3. 

   Try turning off the phone in the normal way. Press and hold the power button on the phone until the power menu appears, then select Power off (Power Off) to turn off the phone. Wait a few minutes before pressing the power button again to turn on the phone.
   • If this doesn't work, move on to the next one.

4. 

   Reboot phone. If the phone is unresponsive when you press the power button or touch the screen, you can restart the phone.
   • Most Android devices reboot when you press the power button and the volume up button is about 10 seconds.
   • If pressing the power button and the volume up button doesn't work, you can try pressing the power button and the volume down button.

5. 

   Remove the battery if you cannot make the phone restart. If you are unable to restart your device for some reason, open the Android device's cover, remove the battery, wait 10 seconds, then insert the battery back in its original location and close the cover.
   • This step only applies to Android models with removable batteries.

6. 

   Delete the app causing Android to freeze. If your phone freezes every time you use an application, or if you have just installed an application or a group of applications, this may be the cause of your phone freezing. The easiest way to end this situation is to delete the application. Follow these steps to remove the application:
   • Open Google Play Store.
   • Enter the name of the app you want to remove in the search bar at the top of the screen.
   • Touch Uninstall (Uninstall) to remove apps.

7. 

   Restore the original setting if the phone is not working properly. If you are unable to start your phone after it freezes, restoring the original settings will help fix the problem. Note, restoring to factory settings will erase all data on your phone; So make sure you back up your data before doing this.
   • Turn off the phone.
   • Press the Recovery button together until the recovery screen appears. These buttons will vary depending on your phone:
     • Almost all Android - Power button and volume down button
     • Samsung Power button, volume up button and Home button
   • Use the volume down button to scroll to the selection Recovery, and then press the power button to select.
   • Choose Wipe data / factory reset (Clear data / restore to factory setting) and press the power button. Choose Yes (Yes) to confirm. Once the installation is complete, your phone will be restarted and you can reset it as it was when you first purchased it.
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Advice

• If you are unable to fix the freezer issue, it is better to back up the data on your phone as soon as possible. Freeze is a problem related to some serious problem on the phone, this means that data on the device can be lost at any time if not backed up.
• Phones often freeze or flicker when exposed to water or other liquid. If your phone has just been dropped (or got soaked) in water, you should take it to a technical center instead of restarting it yourself.

Warning

• One of the causes of the freezes is that the phone no longer supports the operating system, applications and other data being used. This usually happens on phones that have been in use for at least 4 years or more.