Content

• Steps

This wikiHow article will teach you how to contact an Amazon seller. Products shipped by Amazon are typically managed by Amazon customer service. If a product is sold and shipped by a third party, you can select "Get help with order" from the list of Orders. On the other hand, you can choose the name of the third-party vendor and ask a question.

Steps

Method 1 of 2: Contact a third-party vendor

1. 

   Visit the page https://www.amazon.com. You can use any browser on your Mac or PC.
   • If you are not logged in, click Account & Lists (Accounts & Lists) in the upper right corner of the screen and select Sign In (Log in). Sign in with the username and password associated with your Amazon account.

2. 

   
   
   Click the button Orders (Order). This button is in the upper right corner of the screen. You will see a list of your previous orders.

3. 

   Select the name of the seller. The vendor's name is next to "Sold By:" below the item's name.

4. 

   
   
   Click the button Ask a Question (Make a question). It's a yellow button located at the top of the screen.

5. 

   Choose an option category next to "I need assistance with."’ (I need help). Your options are "An order I placed" or "An item for sale".

6. 

   
   
   Choose a title. Use the drop-down list next to "Select a Subject" to select a subject:
   • Shipping. (Delivery)
   • Returns and Refund Policy. (Return and refund policy)
   • Product Customization. (Customize products as required)
   • Other Question. (Other questions)

7. 

   Click the button Write message (Write a message). It is the yellow button located at the bottom of the screen when you select the title.

8. 

   Write a message. Write your message in the text input box. Limit messages to 4000 characters.
   • If necessary, you can select the "Add attachment"(Add attachment) to attach an image or file.

9. 

   Click the button Send an e-mail (Send email). It is a yellow button located at the bottom of the screen. This step will send your message by email. Seller will respond within 2 working days.
   • Alternatively, you can contact Amazon customer service by phone number 910-833-8343, if the product is shipped by Amazon.
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Method 2 of 2: Request a support order

1. 

   Visit the page https://www.amazon.com. You can use any browser on your Mac or PC.
   • If you are not logged in, click Account & Lists (Accounts & Lists) in the upper right corner of the screen, and then select Sign In (Log in). Sign in with the email address and password associated with your Amazon account.

2. 

   Click the button Orders (Order). This button is in the upper right corner of the screen. You will see a list of your previous orders.

3. 

   Click the button Get help with an order (Request order support) It is the third yellow button from the top.
   • This option is only visible to third-party sellers who are themselves responsible for shipping. For a third-party seller that ships via Amazon, use Method 1 to contact the seller, or call Amazon customer service by phone number. 910-833-8343.

4. 

   Choose an issue. Select any of the options below to describe your issue, or select "Other issue" to see more options like these;
   • Package did arrive. (Not received the goods)
   • Damaged or defective item. (Damaged or defective product)
   • Different from what I ordered. (Goods different from ordered)
   • No longer needed. (No more needed)
   • Other issue. (Other problems)

5. 

   Write a message. Write your message to the seller in the text input box that says "Describe your issue".

6. 

   Click the button Send (To send). It is a yellow button below the text input box. This step will send your message. Seller will respond within 2 working days. advertisement