Content

• Steps
• Tips
• Warnings

Steps

1. 1 Learn to listen to your customers first. Really listen to them and ask how you can help them. This is an important step in preventing problems and is the only way to resolve complaints if they arise.
2. 2 Think of complaints as an opportunity for improvement. Solve them quickly and efficiently.
3. 3 Create an environment where great service is recognized and rewarded and bad service is corrected.
4. 4 Have weekly fun staff meetings to discuss the elements of good service.
5. 5 Make sure your employees feel like they are an important part of your success.
6. 6 Show an example. Show respect for everyone at every level in your company.
7. 7 Constantly work to improve your workplace. It doesn't have to be expensive. For example, if you have a small team, order pizza for everyone for lunch for no particular reason, treat them to candy, order a new coffee maker, or just buy a good variety of coffee. Little things mean a lot. Happy staff = happy customers.
8. 8 Make sure your employees come to work with a big smile and a good mood. Pay a competitive salary so they can live well. The customer service industry is known for low wages and poor working conditions. Show your employees that they are important to you and pay them decently.

Tips

• Employees play a key role in your business. Maintain an open door policy in your office to get the best feedback from employees.
• Make sure your employees are aware of your expectations.

Warnings

• Protect employees. There is nothing worse than a leader who is only looking for something to reprimand. Happy employees are just as important as happy customers.
• Show employees that they must adhere to certain boundaries when dealing with a client and not allow the client to violate them. The quality of the service is important, but it is also important that the client does not offend your employees.
• Keep in mind that if you get a lot of complaints, you need to tackle the problem.