Content

• To step
• Method 1 of 3: Smart TVs from 2014 to 2018
• Method 2 of 3: Older smart TVs
• Method 3 of 3: With the service menu

This article teaches you how to reset a Samsung TV to factory settings.

To step

Method 1 of 3: Smart TVs from 2014 to 2018

1. Press on the button Menu on the remote control. This will open the main menu of your TV.
   • This method works for all smart TVs from 2014 H series to 2018 NU series.
2. Select Support and press ↵ Enter. You will now see options on the right side of the screen.
   • ↵ Enter can also be on your remote as OK / Select.
3. Select Self-diagnosis and press ↵ Enter. The self-diagnosis menu will now appear.
4. Select Reset and press ↵ Enter. You will now see a screen with a pin code as security.
   • If this option is gray, go to the method "With the service menu".
5. Enter the PIN code. If you've never changed this code, it's default 0000. You will now open the reset window.
   • If you changed the PIN and can't remember what it is, please contact Samsung Customer Service.
6. Select Yes and press ↵ Enter. You now reset all settings of your TV to the factory settings. This may take a few minutes, and your TV may reboot a few times during the process.

Method 2 of 3: Older smart TVs

1. Hold the button EXIT For 12 seconds. Do this while your TV is on. The standby light is on while you are pressing it.
   • This method works for all smart TVs from 2013 and older.
2. Release the button after 12 seconds. You will now get the factory reset screen.
3. Select OK. The TV will now be reset to factory settings. After the reset, the TV switches off.
4. Turn the TV back on. When you turn on the TV, you will be guided through the setup process again as if you just bought your TV.

Method 3 of 3: With the service menu

1. Put the TV in standby. You can use this method for any Samsung TV model, but use it as a last resort. You put the TV in standby by switching it off with the remote control.
   • You can tell the TV is in standby if the red sensor light is on while the screen is off.
2. Press Mute182on off on the remote control. Press these buttons in quick succession. After a few seconds, a menu should open.
   • If no menu opens after 10-15 seconds, try one of the following combinations:
     • Info≣ MenuMuteon off
     • InfoSettingsMuteon off
     • Mute182on off
     • Display / Info≣ MenuMuteon off
     • Display / InfoP.STDMuteon off
     • P.STDHelpSleepon off
     • P.STD≣ MenuSleepon off
     • SleepP.STDMuteon off
3. Select Reset and press ↵ Enter. Navigate to the reset option using the arrows (or channel buttons) on your remote. The TV will now turn off and reset.
   • ↵ Enter can also be on your remote as OK / Select.
   • The "Reset" option may be hidden in another menu called "Options".
4. Turn the TV back on. When you switch on the TV, it is at the factory settings.